Appointment information (including making or changing an appointment)


Make an appointment

You can arrange an appointment or request help and advice in the following ways.


Book an appointment online using our Patient Online Service or using the NHS App

Telephone us 

Call 01462 417377 

We advise you to use this number for urgent queries only, or if you can't use online services. Please use the online alternatives for other queries if you can.

Come to the practice in person.

Appointment bookings start at 8.30am Monday to Friday but you can contact us anytime during our opening hours.   


Appointment times

Monday: 8.30am to 1pm, and 2pm to 6.30pm

Tuesday: 8.30am to 1pm, and 2pm to 6.30pm

Wednesday: 8.30am to 1pm, and 2pm to 6.30pm

Thursday: 8.30am to 1pm, and 2pm to 6.30pm

Friday: 8.30am to 1pm, and 2pm to 6.30pm


Extended access appointments

We work with other local GP practices to provide you with help outside of practice opening hours. These enhanced access appointments are available on weekday evenings from 6.30pm to 8pm, on Saturdays from 8am to 2.15pm and on Sundays and Bank Holidays from 9am to 12noon at Sollershot Surgery in Letchworth. Their address is Sollershott Surgery, 44 Sollershott East, Letchworth Garden City, Hertfordshire SG6 3JW. The health professional team for the North Herts Extended Access Service includes GPs, Practice Nurses and Healthcare Assistants.

To arrange one of these evening, weekend or bank holiday appointments or for more information please speak to our practice reception team. 

Find further information about the North Herts Extended Access Service


Appointment options

We have two types of appointments. These are: 

  • On the day - for urgent medical problems that you need help with today and cannot wait the next available routine appointment.  
  • Routine Appointments - this are available to book in advance for up to four weeks ahead. 

Making sure you get the right help 

If you telephone or visit us, our reception team will ask you for some more information about the health issue that you need help with.

We will use the information you give us to decide:

  • Whether there is another service such as a community pharmacy or urgent care centre that is better placed to help you.
  • Who is the best person to help you. This might be a doctor, nurse or another healthcare professional.  Find out more about practice team here
  • How quickly you need to be seen - whether this is today, tomorrow or in a few days or weeks’ time.
  • What type of appointment you need. Find out more about the appointments we offer

Sometimes the receptionist might take your details and phone number and arrange for you to have a call back from a GP or another healthcare professional who will make an initial assessment of your needs and decide how best to help you. Based on the information you give them they might give you advice over the phone or book you into an appointment.