Patient confidentiality

We need to hold personal information about you on our computer system and in paper records to help us to look after your health needs; your doctor is responsible for their accuracy and safekeeping. Please help to keep your record up to date by telling us if any of your details change. 
 
We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible care.  
 
This information may be used for management and audit purposes. However, it is usually only available to, and used by, those involved in your care. You have the right to know what information we hold about you. If you would like to see your records you will need to make this request in writing using AccruRx.

Find out more about accessing your medical records held by Ashwell Surgery.  
 

Who has access to your medical records

Doctors and staff in the practice have access to your medical records to enable them to do their jobs. From time to time information may be shared with others involved in your care if it is necessary.  
 
In some circumstances we may be required by law to release your details to statutory or other official bodies, for example if a court order is presented, or in the case of public health issues. In other circumstances you may be required to give written consent before information is released – such as for medical reports for insurance companies or solicitors. 
 
To ensure your privacy, we will not disclose information over the telephone or email unless we are sure that we are talking to you. Information will not be disclosed to family, friends, or spouses unless we have prior written consent, and we do not leave messages about your health issues with others. 
 
Anyone with access to your record is properly trained in confidentiality issues and is governed by both a legal and contractual duty to keep your details private. We may also share your information with our partner organisations, such as NHS trusts which provide your care.  

Visit the NHS website for more information on how the NHS uses and protects your data.